Short answer: yes, BASMA Global collects cash on delivery (COD) for your store in Saudi Arabia, the UAE, Kuwait, Qatar and Bahrain and remits the amounts to you 15 days after the collection date. Collection fee: $5 per order under $200, and 5% for orders of $200 or more. Delivery is to your customer's door in every city, from our partner SMSA's warehouses in the Gulf or directly from Türkiye.
| Service | Who pays what | Fee |
|---|---|---|
| Collecting the order amount for the store | Your customer pays the price of the order at delivery; we remit it to you 15 days later | $5 per order under $200 · 5% from $200 |
| Paying the shipping charge on delivery (personal shipment) | The recipient pays the shipping charge itself at delivery | $5 fee + the destination country's tax on the collected value |
The fees above are collection fees only; taxes and customs duties that apply in the destination country remain as they are and are not added twice to a quote that already includes them.
Salla, Zid, Shopify and Instagram stores selling Turkish products (cosmetics, personal care, supplements, honey, clothing, household products) to customers in the Gulf who want the order to arrive within days from inside the country and to pay on delivery. Order preparation, delivery and collection are quoted in writing per store, based on the number of daily or weekly shipments and the type of products — send us a short description of your store.
Which company fits you depends on your store; whoever you compare, ask the same four questions: what is the collection fee and is it a flat amount or a percentage; after how many days are the amounts remitted and by which method; what happens to a refused order and what does it cost; and is there an automatic integration with your platform or do orders go by file. BASMA Global's answers are published above — $5 under $200 or 5% from $200; 15 days after collection; returns back into stock usually within 4–5 days with a charge; and, at the moment, orders by Excel template with no automatic integration.
Yes. We collect the amount from your customer at delivery in Saudi Arabia, the UAE, Kuwait, Qatar and Bahrain, and remit it to you 15 days after the collection date.
The collection fee is $5 per order under $200, and 5% of the amount for orders of $200 or more. This is the collection fee only; it does not cancel the taxes or duties that apply in the destination country.
15 days after the collection date, once the collected amounts have been reconciled with the delivery company: by transfer to your company account, or by manual handover in Istanbul or Dubai for an extra fee. The same period applies to every cash-on-delivery shipment, whether from our partner SMSA's warehouses in the Gulf or from Türkiye.
Transfer to the merchant's company account is free; cash handover can cost up to 6–7% and is set when we agree the terms.
Two separate services. In the first we collect the price of the products from your customer and remit it to you. In the second the recipient pays the shipping charge itself on delivery (for a personal shipment, with a $5 fee plus the destination country's tax on the collected value). The product-collection fee does not apply to merely paying the shipping charge.
Yes, by special agreement, on condition that at least 50% of the freight is paid in advance.
It goes back to the warehouse and is added to your stock automatically, usually within 4–5 days of its return. Returns are charged.
Yes. Your stock is held at our partner SMSA's warehouse in Riyadh (or Dubai or Kuwait), orders are sent to us in our Excel template, and we prepare, deliver and collect cash on delivery, then remit 15 days after collection. There is no automatic integration with Shopify, Salla or Zid at the moment.
Source: BASMA Global published terms for store services (store fulfillment page) · reviewed 3 November 2026. Durations are estimates, not guarantees.
